Frequently asked questions

Yes — the first 30 days are completely free, no credit card required. After 30 days it automatically moves to the basic plan (¥3,000/mo). If you don’t want to continue, choose “Cancel” in the admin console within 30 days.

Yes, cancel anytime with no penalty. If you cancel mid-month, you can use it until the end of that month (no pro-rated refund).

Yes, anytime. Upgrading basic → standard takes effect immediately (pro-rated billing); downgrading standard → basic applies from the next month.

Credit cards (Visa / Mastercard / JCB / Amex) and bank transfer (enterprise only). Invoice billing is available on enterprise.

Yes. Just enter “store name, industry, table count, owner ID and password.” Pick an industry template (izakaya / yakiniku / café and 9 industries) and 12 sample menu items + categories + all-you-can plans are seeded automatically, so you can start serving the same day.

No — we generate them automatically. A unique URL is created per table and can be downloaded as a PDF from the admin console. Just print and stick them on the tables.

Yes, there’s a CSV import. Export your menu list from Excel / Google Sheets and import it from the admin console (columns: id / name / category / price / allergens, etc.). Starting from an industry template and partially editing is also recommended.

basic / standard include email support (reply within 1 business day); enterprise provides phone + email support + optional on-site onboarding. Video manuals and online help are in preparation.

No. Scanning the QR code lets guests browse the menu and order directly in their browser (Safari / Chrome, etc.). No app-store download or sign-up required.

Keep the “kitchen display” open on a tablet or PC monitor and orders appear instantly as cards. Advance the “cooking / ready / served” status with one tap, synced with the floor in real time. Printer integration (Star CloudPRNT) is also supported.

Yes. Enable “takeout/delivery” mode and guests can order from an official URL in addition to QR scans. There’s also pickup-number and handover-time management.

Yes — Japanese, English, Chinese (Simplified) and Korean (4 languages). Just register translations per language when editing the menu, and the display switches automatically based on the guest’s language choice. Reassuring for inbound guests.

Available on standard and above. Optional member sign-up by phone / email / LINE ID, 1% points back on spend (¥100 = ¥1), and coupon issuance.

Yes, online reservations are available on standard and above. Without a QR, guests check availability from their phone and reserve by seat type (table / counter / private room) and course / all-you-can plan. Email confirmation codes verify identity, and auto reminders before the visit help curb no-shows. Staff see reservations on a calendar and assign tables. SMS notifications and Google reservation integration are coming.

Yes, on the enterprise plan. The chain HQ screen lets you manage sales / order counts / menus across stores, with bulk menu changes and per-store reports.

Yes. Register ingredient masters and recipes, and stock decrements automatically on order; record purchases and cost updates by weighted-average. Periodic stocktakes reveal the variance vs theoretical stock (shrinkage = invisible loss), so you control your cost rate with numbers, not gut feel. Low-stock reorder suggestions are included.

Yes. The daily checks (critical control like fridge temperatures + general hygiene checklists) mandated for all restaurants since 2021 can be recorded and stored by floor staff on a phone / tablet. A standard template is built in, so it’s usable right away — inspection-ready, paper-free.

Yes. From existing order/checkout data we auto-aggregate per-guest spend, per-check average and turnover, and visualize how busy you are with a day × hour heatmap. Your true operating profit (after fixed costs) is on the management dashboard, and the AI menu advisor even proposes “star / cut” per item.

Yes. The guest ordering screen has a “Large text” mode — one tap makes text and buttons larger and shows the menu as a single column of big photos. Combined with 4-language auto-switching and dietary labels, elderly, inbound and less tech-savvy guests can order without getting lost.

Listing sites like Tabelog / Hot Pepper charge per referral or a monthly fee. mobile-order is designed to build your acquisition funnel from your own Google Business Profile, LINE official account and in-store QR, so no referral fee is paid to a third party. The contacts you gather (members / LINE) also accumulate as your store’s asset. SMS / Google reservation integration is coming.

Yes, issuable on standard and above. Punch passes, all-you-can-visit and subscriptions let you collect revenue upfront and create a reason to return. Remaining uses are applied automatically at checkout, so no extra staff effort. (As these are prepaid payment instruments, follow the guidance for expiry settings and other legal aspects.)

Yes. When a guest “gifts a meal voucher / pass to a friend,” the recipient becomes a new visitor. The giver receives a thank-you coupon, spreading new guests word-of-mouth (viral acquisition). Available on standard and above.

Yes. Automatically identify members who haven’t visited for a while and win them back with a coupon message (LINE, etc.). A customer-ledger CRM that unifies reservations, waitlist, coupons and visit/checkout history per member makes new vs returning guests obvious at a glance.

It auto-classifies every menu item into star / plowhorse / puzzle / dog by ingredient cost × units sold, and suggests actions like price increases, more exposure, or dropping items. It’s computed only from your prices, recipe costs and order counts — no external integration needed (profit analysis requires recipe = ingredient cost registration). Offered as an option on standard and above.

Always encrypted with SSL/TLS (HTTPS), and hashed at rest (scrypt). Member PII (phone / email) is masked in admin lists and expanded only when needed on detail screens. See the Privacy Policy for details.

Production runs daily backups retained for at least 30 days. Enterprise optionally adds S3 backups + disaster recovery (DR) support.

Data is retained for 90 days after cancellation, during which CSV export is available. After 90 days it is fully deleted (except certain logs we’re legally required to keep).

Yes, via TOTP (Google Authenticator, etc.). Strongly recommended for owner / manager roles (to be required in the future).

Currently freee accounting integration (CSV export). Integrations with Airregi / Smaregi / Square are coming. Custom integrations are possible on enterprise.

Yes, the core is published on GitHub. You can do technical evaluation and consider in-house operation in the future. The SaaS runs on our servers, but we also discuss self-hosting (enterprise).

Yes. We’re progressing on multilingual admin (English switch). The floor / kitchen displays are designed for intuitive use with emoji and color badges.